Meet the Team

We recognize that all our patients are unique and deserve to receive orthodontic care that reflects their individual needs. Our experienced and talented team is committed to working with you and your family to create a comfortable, stress-free, and rewarding orthodontic experience every time you visit our practice.

We are pleased to welcome you and your family, and we look forward to working with you.

ADMINISTRATIVE STAFF

Tracy

Human Resources Administrator

I handle the hiring of staff, payroll, and all employee-related matters. Most of my interactions with patients involve helping the front desk when they are busy. I love to meet new people and make sure they are having a positive experience at the office. I love being able to work with my husband, Dr. Cassinelli, to make his practice everything he wants it to be!

We have three children — Elena, Jeremy, and Madison — two large dogs and two cats. We love to travel, go boating and watch college football. We root for Alabama and Ohio State! Roll Tide and Go Bucks!

 

Tracey

Marketing Coordinator

I manage all marketing, publishing media in various communication channels to drive business growth.  I oversee internal and external promotions, maintain website, social media, sponsorships, advertising, staff and local event planning, and build relationships in the community.

I am an experienced marketing professional with over 10 years working in Sales & Marketing departments. I enjoy spending time with my family traveling, watching and playing sports, interior decorating and photography. I am married to Brian, and we have 3 children, Paige, Lauren, Brady and one furry friend.

 

Bev

Lead Front Desk Coordinator

I enjoy meeting and welcoming patients into our office for the first time. There is such a feeling of achievement as I see the journey our patients make to a great smile. We take pride in the relationships we form with our patients and their families. Out staff is a great group who care about our patients.

I have three children, Taylor, Trista, and Colten. In my spare time I enjoy various outdoor activities including watching my son play lacrosse.

 

Katie

Front Desk Coordinator

After being in retail and customer service for over twenty years, I joined Drs. Cassinelli, Shanker and Baker's team as a front desk coordinator. Patients and their happiness is my priority. My goal is to make sure each person feels comfortable and welcomed into the office and to assist with answering questions and scheduing appointments. It is wonderful to see the profound changes in our patients' smiles.

In my spare time I enjoy spending time with my husband Ben and our two children, Josephine and Liam. I love to decorate, cook and host people over at my house and watch my kids play sports.

 

Theresa

Front Desk Coordinator

I joined Cassinelli and Shanker in March 2020 as a Front Desk Coordinator. I'll be one of the first people to welcome you to our office, answer any questions you might have and help you schedule any future appointments. I look forward to making your experience a positive one.

My background is in Customer Service working many years for our family owned business in Liberty Township. My husband, Steve, and I are avid sports fans, our favorites include Soccer and Volleyball. We fill our spare time visiting our grown kids, spending quality time with friends and visiting our favorite beaches and lakes.

 

Olivia

Front Desk Coordinator

It has been with my pleasure to transition from Retail Store Management for many years to a Front Desk Coordinator here with our Ortho team. I enjoy working in an environment that simply puts people first. My passion is to build connections and to experience the small glimpses into our patients lives that help make lasting impressions. Outside of work, I enjoy spending time with my Husband, Alex, and our two golden retrievers Willow and Luna. We enjoy traveling, decorating our home (especially for the holidays) and going to nature parks.

 

Lori

Front Desk Coordinator

As a front desk coordinator, I will be assisting you with any scheduling needs, answering the phones, and greeting you when you arrive. I've been in customer service for 10 + years. Your happiness is my goal. I look forward to meeting you!

When I'm not at work, I enjoy being outside, on my motorcycle, spending time with family and friends, and anything to do with sign language.

LANGUAGES: Sign Language.

 

Trista

Check In Coordinator

I just graduated from Lakota East and am spending my summer helping out at the office as Check In Coordinator. With the new pre-screening requirements at the office I help check in patients from their cars and call them to go over the pre-screeing questions. I am working side-by-side with my mom Bev. I also work as a hostess at a local restaurant and do some modeling. I am also attending UC Blue Ash.

 

FINANCIAL OFFICE STAFF

Sandy

Financial Administrator

I handle all accounts payable and receivable and get all paperwork ready for new patients starting treatment. I am always available to speak with families regarding insurance and payment matters and try to answer their questions as best as I can. I love the fact that my job is so varied. There is always something different to do, from posting payments, paying bills, and working on insurance matters with Terry to preparing paperwork for patients. I work with a really great group of women!

My husband’s name is John and we have two kids, Ben and Allie. I love to do yard work, especially cutting the grass with the riding mower!

 

Terry

Insurance Coordinator

I call insurance companies to check policy benefits, pre-authorize treatment, and file insurance claims. Most of my time is spent on the phone with insurance companies making sure our patients are getting the most from their coverage. I communicate with our patients about their benefits and help answer their insurance questions. Drs. Cassinelli and Shanker and the entire staff are wonderful people to work with each day.

My husband Mike and I enjoy spending time with our daughters, Emily and Abigail.  We also have a Goldendoodle named Claire.

 

Stacey

Financial Office Assistant

As a Financial Office Assistant I contact dental insurance companies and verify benefits so we can provide accurate benefit information to our patients and families on their first visit. I am excited to share that I joined this amazing team in March of 2019.

I am married to my wonderful husband, Jared, and we have two sons, Andrew and Aaron. Jared and I are Miami Mergers and Aaron is following in toe as a Miami University student as well. I have served as a leader in the scouting program for over 13 years and as Vice President of our elementary school PTO.

Our family treasures our time together and some of our favorite family activities include Kings Island’s Halloween Haunt and weekend movie watching at the Holiday Auto Theater. We love the outdoors, taking hikes, watching movies and enjoying a good cup of coffee together at the end of each work day.

 

NEW PATIENT COORDINATORS

Melissa

New Patient Coordinator

As a new patient coordinator in our office, I will be here to guide you through this new and exciting adventure! I have worked with Drs. Cassinelli and Shanker since 2005. My role in the office has changed over the years from orthodontic assistant to new patient coordinator, so I have a great understanding of our patients' needs. I'm here to make your orthodontic experience easy and enjoyable.

I am married to Scott and have three wonderful children: Noah, Micah, and Madelyn. I have a dog and a cat and love spending time with my family.

 

Emily

New Patient Coordinator

I am one of the new patient coordinators for Drs. Cassinelli, Shanker, and Baker. I enjoy getting to meet all of the new families who come into our practice and help them decide on the best treatment for themselves or their child. I joined the practice in January 2017 and worked for two years as an orthodontic assistant and recall coordinator. My favorite part about my job is seeing the progress from start to finish on someone's new smile.

When I'm not working, I enjoy shopping and going to UC Football games. I got married in October 2018 to my husband Chris and am expecting a baby boy later this year!  I also enjoy spending time with my friends, family, and my dogs.

 

CLINICAL STAFF

 

Mandy

Lead Orthodontic Assistant

I am a lead orthodontic assistant and also order supplies for both office locations. I have worked for the practice since 2004. Our doctors are the best at what they do and are wonderful people! Our office takes pride in what we do, and we want all of our patients to feel comfortabale, have a great experience and a beautiful smile.

I have been married to my husband James since 2011. We have two amazing boys, Declan and Drake. We like going to the children's museum, the zoo and spending time outdoors.

 

Anne

Lead Orthodontic Assistant/Recall Coordinator

I love to meet our patients and their families. I strive to make each interaction a positive one and hope that our patients enjoy the time they spend in our office. I love working with children and treat them as I would my own kids. Both of our doctors are extremely caring and very enthusiastic about their jobs. We love to see our patients smile!

I am married to my husband Michael, and we have four children — Will, Adam, Timothy, and Clara — one dog, and three cats. When I’m not spending time with my family, I enjoy playing volleyball, coaching volleyball, and spending time outdoors.

 

Jenna

Lead Orthodontic Assistant

I am an orthodontic assistant for Drs. Cassinelli, Shanker, and Baker. I also have my coronal polishing certificate and do sterilization and radiography. I enjoy getting to know my patients and helping them feel comfortable with any procedure being done. I love watching a patient's progress from start to finish. The patient's smile at the end of their journey is the best part of my job.

Outside of the office, I enjoy spending time with my husband Johnny and our son Brody. I am expecting another baby boy this summer!  I also have a chocolate lab named Brewer. I love spending my free time outdoors, boating, camping, and going to my son's sporting events. Family time is the best time!

 

Ashley

Lead Orthodontic Assistant/New Patient Coordinator

I am an orthodontic assistant for Drs. Cassinelli and Shanker. I completed a dental assisting program and received my certificate and radiology license. I joined the practice in the fall of 2012. My favorite part of my job is seeing the patients progress in their treatment and the end result.

When I’m not at work, family means the most to me. I am married to Chris and am the proud mommy of Elliott.  I am expecting my second child, another boy, in 2021!

 

Lauren

Recall Coordinator

I’ve been working in the dental field for nearly a decade now! I find it so rewarding to witness a patient loving their new smile! I feel blessed to work alongside talented Doctor’s who have an obvious passion for what they do. In my free time, I’m a Mama of two amazing kids. I am also getting married in 2021!  We enjoy camping and spending time with our family and friends!

 

Stephanie

EFDA

I have been in the dental field since 2009 and became an EFDA in 2015. I LOVE my job! My goal is for you to love your smile.

I have been with my husband for 11 years, and we have a son named Farris. In my spare time I love anything crafty, hunting and most importantly spending time with my family and making trips to the great state of Alabama. Roll Tide!

 

Jenny

Records Tech/Orthodontic Assistant

I assist our doctors chairside and keep the sterilization room stocked and in order. I take the time to really care about my patients and give them the individual attention they deserve. Our office has a very relaxing environment, and it is a fun place for both our patients and our staff.

My husband’s name is Matt and we have two children, Kyla and Ryan, and a dog named Leah. I love coaching and playing volleyball, volunteering at my children’s schools, and working in my yard.

 

Erika G.

Orthodontic Assistant

I am a chairside assistant. I also handle HIPAA and OSHA for the office and am in charge of tracing all X-rays. I like making patients feel welcomed, and eliminating their worries and fears. Helping our patients throughout the journey to their beautiful healthy smiles is the best part of my job. It’s priceless to see the happy dance after the braces come off!

I enjoy spending time with my husband Keith and our four daughters. I love spending time outdoors, hiking and gardening, photography, and traveling. I am originally from Lithuania.  

LANGUAGES: Lithuanian and Russian

 

Laurie

Orthodontic Assistant

I assist our doctors at chairside with radiology and sterilization. I like to engage my patients with interesting conversation to help them feel comfortable and at ease with their procedures. The doctors are funny and have positive attitudes. They are great with patients, both clinically and personally. I love seeing the success our patients experience and the happiness a new smile gives them.

I have been married for almost 28 years to my husband Jeff. We have two children, Taylor and Haley. I enjoy working out and spending time with my family.

 

Lindsay

Orthodontic Assistant/Recall Coordinator

I have been working at Cassinelli, Shanker & Baker Orthodontics since September 2017 as an Orthodontic Assistant. I know how to do American Sign Language and would love to get certified in it. In my free time, I like traveling, going to concerts and spending time with friends and family. I love building relationships with my patients, getting to know them and seeing them so often! I am very lucky to be apart of an awesome office with amazing coworkers and doctors.  I am excited to be getting married in 2021!

 

Bethany

Orthodontic Assistant

I've been an orthodontic assistant for over 15 years, and I love it! I feel very blessed to be a part of this practice and to work with these wonderful doctors. I have become great friends with my co-workers over the years as well. I love being a part of giving our patients a beautiful and healthy smile and growing with them throughout the process.

I spend a lot of time with my family and friends when I am not working. I like to ride my bike, hike, and kayak. When I'm not out being adventurous, I like to relax and watch a movie or read a book.

 

Erika B.

Orthodontic Assistant

After graduating from my dental assisting program, I moved to West Virginia for four years. While living there I worked as an orthodontic assistant. I moved back to the area and found a perfect fit at Drs. Cassinelli, Shanker, and Baker's office. I absolutely love what I do! One of my favorite feelings is seeing the boost in confidence we give to someone after perfecting their smile.

When I'm not working, I'm with my daughter and my son. On the weekends, we like to travel back to West Virginia to visit my mom (Gigi) or go camping with the horses!

 

Jessica

Orthodontic Assistant

I started in August 2018 as a records tech and am training to be an orthodontic assistant. I love working here because the atmosphere is great and the patients, as well as my fellow employees, are all wonderful.

In my free time, I enjoy spending time with my family and playing with my four dogs! I am expecting my first child, a boy, in 2021!

 

Sarah

Orthodontic Assistant

I joined the office in August 2018 as a records tech, training as an orthodontic assistant. I have recently obtained my X-ray license and have a year of front desk experience with scheduling and billing from my prior job.

When I'm not at work, I am usually enjoying the outdoors with my boyfriend or at the dog park with my pitbull Stark and my beagle Waylon.

 

Brad

Orthodontic Assistant

I have been an orthodontic assistant for many years and joined the team as Cassinelli, Shanker, and Baker Orthodontics in January 2019. I enjoy the positive, professional, and warm office environment that we provide to our patients.

Outside of the office, I enjoy spending time with my son Griffin and my wife. I own my own photography business and enjoy the creative outlet it provides.

 

Sydney

Records Tech/Orthodontic Assistant

I am an orthodontic assistant/records tech for Drs. Cassinelli, Shanker, and Baker. I attended Ross Medical Education Center to get my dental assisting/radiology certificate. I joined the practice in the Spring of 2019. My favorite part of the job is the relationships that I make with our patients.

When I'm not at work I enjoy spending time with my family and friends and running in 5k, 10k or spartan races.

 

Chelsey

Orthodontic Assistant/Surgery Coordinator

I am working as an orthodontic assistant and love it! I love helping people achieve confidence with a beautiful smile!

In my free time, I love spending time with my son Noah and my dog Ace. We love to go to Kings Island, watch Friends, and eat pizza. Something else about me is that I can speak German!

LANGUAGES: German

 

Auri

Orthdontic Assistant

I joined the office in June 2020, training to be an orthodontic assistant.  I recently graduated from the dental assisting program at Butler Tech and have received my radiography license.  My favorite part of the job is getting to see all of our patients leave happy, as well as getting to be a part of helping someone grow more comfortable with their smile.

During my free time I enjoy expanding my knowledge in music and the many instruments that I play.  I also enjoy spending time with my boyfriend Damian.

 

Kamryn

Orthodontic Assistant

I am finishing the dental program at Scarlet Oaks while training as an orthodontic assistant at Cassinelli, Shanker and Baker Orthodontics. I loved my time in braces and couldn’t wait to put the same smile on others’ faces that having beautiful teeth put on mine!

 

Lexi

Orthodontic Assistant

I attended Scarlet Oaks in the dental assisting program junior and senior year of high school. I have always wanted to work in the Orthodontic side of dentistry! I always loved the atmosphere of the orthodontic office during my braces treatment. I look forward to helping people get the smile they always wanted!

 

Ava

Orthodontic Assistant

Photo and bio coming soon!

 

Natalie

Orthodontic Assistant

Photo and bio coming soon!

 

Priyal 

Orthodontic Assistant

Photo and bio coming soon!

 

Mahoganie

Orthodontic Assistant

Photo and bio coming soon!

 

LAB TECHS

Heather

Lab Technician

I have worked with Dr. Cassinelli for more than ten years. I run the in-house lab, make orthodontic appliances, and fill in as a new patient coordinator and assistant when needed. I love getting quiet, shy patients who don’t talk. I am a talker, so I love to try to get them to open up and have fun when they are here. I want everyone to enjoy coming to the office.

My husband’s name is Jim and we have two daughters, Skyla and Kayla. I love being outdoors and hanging out with my family.

 

Carol

Lab Tech

As a lab tech, I print models with our 3D printer and upload information to SureSmile. Most of my day is spent in the lab printing and cleaning models that are used for retainers and aligners. I joined the team in August 2019, and it's been a great place to work.

I'm married to Patrick and have two sons, Dylan and AJ. My hometown is Owensboro, KY. (Go UK!) We've lived in Ohio since 2013. I enjoy road trips, spending time with family and friends, anything crafty and playing games.