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Meet the Team

We recognize that all our patients are unique and deserve to receive orthodontic care that reflects their individual needs. Our experienced and talented team is committed to working with you and your family to create a comfortable, stress-free, and rewarding orthodontic experience every time you visit our practice.

We are pleased to welcome you and your family, and we look forward to working with you.

 

​Barb, Practice Administrator

I am the Practice Administrator so I meet with families for consultations and manage the daily affairs of the office.  I have been in orthodontics for over 20 years and have worked as an assistant, treatment coordinator and an office manager.  I enjoy working with our doctors and with our talented staff.  I also really love developing relationships with our patients and their families.  

In my free time, I spend time with my husband and my son, Ethan, who is currently attending the Naval Academy.  I enjoy attending football and soccer games.

 

Tracy, Human Resources and Marketing

I handle the hiring of staff, payroll, and all employee-related documents. I also do all marketing and promotions to current and prospective patients as well as to referring doctors and in our community. Most of my interactions with patients involve helping the front desk when they are busy. I love to meet new people and make sure they are having a positive experience at the office. I love being able to work with my husband, Dr. Cassinelli, to make his practice everything he wants it to be!

We have three children — Elena, Jeremy, and Madison — two large dogs, and three cats. I am very involved in my children’s schools, but most of all, I run my kids from place to place for all of their activities!  We root for Alabama and Ohio State!  Roll Tide and Go Bucks!

 

Melissa, New Patient Coordinator

As a new patient in our office, I will be here to guide you through this new and exciting adventure!  I have worked with Drs. Cassinelli and Shanker since 2005.  My role in the office has changed over the years from orthodontic assistant to new patient coordinator, so I have a great understanding of our patient's needs.  I'm here to make your orthodontic experience easy and enjoyable.

I am married to Scott and have three wonderful children: Noah, Micah, and Madelyn. I have a dog and a cat and love spending time with my family. 

 

Cheryl, Front Desk Coordinator

As our front desk coordinator, I speak with patients and parents every day, schedule their appointments, and answer their questions. I try to have a personal relationship with each person who walks in the door. Our doctors are very intelligent. They have a wealth of knowledge and I enjoy being in their company, and listening to them discuss any number of topics. Our office is always full of fun and activity. What can I say? We really care about our patients and their families.

I love being with my husband Michael, our two daughters, our son-in-law, and grandchildren. When I have free time I enjoy reading, gardening, cooking, and Michigan football!  I also am fluent in French.

 

Debbie, Front Desk Coordinator

I work at the front desk: answering the phone and scheduling patient appointments. I get to meet each and every family that comes into the office and I enjoy getting to know a little bit about them all. Drs. Cassinelli and Shanker aren’t just great doctors; they’re wonderful people.

I have one son and an adorable grandson.  When I’m not in the office, I love to watch NASCAR and even have season tickets to Bristol.

 

Bev, New Patient Coordinator

I enjoy meeting and welcoming patients into our office for the first time.  There is such a feeling of achievement as I see the journey our patients make to a great smile.  We take pride in the relationships we form with our patients and their families.  Out staff is a great group who care about our patients.

I have three children, Taylor, Trista and Colten.  In my spare time I enjooy various outdoor activities including watching my children at lacrosse and choir.

 

Sandy, Financial Administrator

I handle all accounts payable and receivable and get all paperwork ready for new patients starting treatment. I am always available to speak with families regarding insurance and payment matters and try to answer their questions as best as I can. I love the fact that my job is so varied. There is always something different to do, from posting payments, paying bills, and working on insurance matters with Terry to preparing paperwork for patients. I work with a really great group of women!

My husband’s name is John and we have two kids, Ben and Allie. I love to do yard work, especially cutting the grass with the riding mower!

 

Terry, Insurance Coordinator

I call insurance companies to check policy benefits, pre-authorize treatment and file insurance claims.  Most of my time is spent on the phone with insurance companies making sure our patinets are getting the most from their coverage.  I communicate with our patients about their benefits and help answer their insurance questions.  Drs. Cassinelli and Shanker and the entire staff are wonderful people to work with each day.

My husband Mike and I enjoy spending time with our daughters, Emily and Abigail, and stay busy watching Abigail play softball.  We also have a Goldendoodle named Claire.

 

Heather, Lab Technician

I have worked with Dr. Cassinelli for over ten years. I run the in-house lab, making orthodontic appliances, and fill in as a new patient coordinator and assistant when needed. I love getting quiet, shy patients that don’t talk. I am a talker, so I love to try to get them to open up and have fun when they are here. I want everyone to enjoy coming to the office.

My husband’s name is Jim and we have two daughters, Skyla and Kayla. I love being outdoors and watching my daughter participate in competitive dance.

 

Phyllis, Orthodontic Assistant and Surgery Coordinator

I am a chairside assistant for Drs. Cassinelli and Shanker, and I also do radiology and am in charge of ordering and stocking supplies. I enjoy keeping up with our patients’ activities, whether they involve a vacation they went on or something new at school. I love watching a patient’s progress from start to finish, and all the achievements that happen along the way, both personal and orthodontic. At our office, you will always be greeted and treated with a smile and a gentle hand. I recently my Autism Certificate and am passionate about autism awareness.  I take special joy in working with these children and teens.

When I’m not in the office, I’m working on my house or spending time with my husband Mark and our pets.

 

Jenny, Orthodontic Assistant

I assist our doctors chairside and keep the sterilization room stocked and in order. I take the time to really care about my patients and give them the individual attention they deserve. Our office has a very relaxing environment, and it is a fun place for both our patients and our staff.

My husband’s name is Matt and we have two children, Kyla and Ryan, and a dog named Leah. I love coaching and playing volleyball, volunteering at my children’s schools, and working in my yard.

 

Mandy, Lead Orthodontic Assistant

I am a chairside assistant and I also do sterilization and radiology. I really enjoy meeting new patients and their families, and my favorite day is when the braces come off and patients see their new smiles. Our office is very family oriented and we want everyone to feel as comfortable as possible.

I am married, have two wonderful sons and have two dogs, Charlie and Cody, with whom I love to spend time. I also enjoy scrapbooking, hiking, and swimming.

 

Anne, Lead Orthodontic Assistant

I love to meet our patients and their families. I strive to make each interaction a positive one and hope that our patients enjoy the time they spend in our office. I love working with children and treat them as I would my own kids. Both of our doctors are extremely caring and very enthusiastic about their jobs. We love to see our patients smile!

I am married to my husband Michael, and we have four children — Will, Adam, Timothy and Clara — one dog, and three cats. When I’m not spending time with my family, I enjoy playing volleyball, coaching my son’s soccer team, and spending time outdoors.

 

Erika G., Orthodontic Assistant

I am a chairside assistant. I also handle HIPAA and OSHA for the office and am in charge of tracing all X-rays. I like making patients feel welcomed, and eliminating their worries and fears. Helping our patients throughout the journey to their beautiful healthy smiles is the best part of my job. It’s priceless to see the happy dance after the braces come off!  

I enjoy spending time with my husband Keith, and our four daughters. I love spending time outdoors, hiking and gardening, photography, and traveling. I am originally from Lithuania and can speak several languages.

 

Laurie, Orthodontic Assistant

I assist our doctors at chairside with radiology and sterilization. I like to engage my patients with interesting conversation to help them feel comfortable and at ease with their procedures. The doctors are funny and have positive attitudes. They are great with patients, both clinically and personally. I love seeing the success our patients experience and the happiness a new smile gives them.

I have been married for almost 28 years to my husband Jeff.  We have two children, Taylor who is a student at Miami University, and Haley, who will be attending the University of Cincinnati.  I enjoy working out and spending time with my family.

 

Jenna, Lead Orthodontic Assistant

I am an orthodontic assistant for Drs. Cassinelli, Shanker and Baker.  I also have my coronal polishing certificate, and I also do sterilization and radiography.  I enjoy getting to know my patients and helping them feel comfortable with any procedure being done.  I love watching a patient's progress from start to finish.  The patient's smile at the end of their journey is the best part of my job.

Outside of the office I enjoy spending time with my husband Johnny and our son Brody.  I have a chocolate lab named Brewer.  I love spending my free time outdoors, boating, camping and going to my son's sporting events.  Family time is the best time!

 

Ashley, Lead Orthodontic Assistant

I am an orthodontic assistant for Drs. Cassinelli and Shanker. I completed a dental assisting program and received my certificate and radiology license. I joined the practice in the fall of 2012. My favorite part of my job is seeing the patients’ progress in their treatment and the end result. 

When I’m not at work, family means the most to me.  I am married to Chris and am the proud mommy of Elliott.

 

Emily, Orthodontic Assistant/Recall Coordinator

I am an orthodontic assistant for Drs. Cassinelli and Shanker.  I joined the practice in February 2017.  My favorite part about my job is seeing the progress from start to finish on someone's new smile.  

When I'm not working I enjoy shopping and going to UC football games with my boyfriend.  I am getting married in October 2018!  I also enjoy spending time with my friends, family and puppy Mia.

 

Courtney, Front Desk Coordinator

I'm a recent transplant from Louisville and joined the practice in February 2017.  While I had no orthodontic experience, I bring a customer service oriented background after managing at Nordstrom and a jewelry company.  I enjoy meeting all of our families, and am happy to assist our patients in the office and over the phone.  

When I'm not at work I enjoy spending time enjoying and exploring Cincinnati with my husband Matt and our dog, Bobby.  I am expecting my first child in November.

 

Yajaira, Orthodontic Assistant

I am an orthodontic assistant at West Chester Orthodontics.  I started here in July 2017.  I love being able to help my patients achieve their perfect smiles!  I previously worked as an orthodontic assistant in the Chicago area.  I am also fluent in Spanish.

My boyfriend and I moved here from Chicago.  When I'm not working I enjoy spending time with my family, boyfriend and our puppy, Chico.  

 

Ansley, Orthdontic Assistant

I'm working as an orthodontic assistant.  I joined the practice in August 2017.  My favorite part of the job is seeing the patients' progress throughout their treatment.  In a few years I would like to go back to school to become an EFDA.

 

Lindsay, Orthodontic Assistant

I completed dental assisting at ADAPT.  I have been learning American Sign Language for years, and am an animal lover.  I wanted to become an orthodontic assistant because when I had orthodontics the assistants always eased my mind, and I wanted to do the same for our patients.

 

Bethany, Orthodontic Assistant

I've been an orthodontic assistant for 12 years, and I love it!  I feel very blessed to be a part of this practice and to work with these wonderful doctors.  I have become great friends with my co-workers over the years as well. I love being a part of giving our patients a beautiful and healthy smile and growing with them throughout the process.

I spend a lot of time with my family and friends when I am not working.  I like to ride my bike, hike and kayak.  When I'm not out being adventurous I like to relax and watch a movie or read a book.

 

Erika B., Orthodontic Assistant

After graduating from my dental assisting program I moved to West Virginia for 4 years.  While living there I worked as an orthodontic assistant.  I loved back to the area and found a perfect fit at Drs. Cassinelli, Shanker and Baker's office. I absolutely love what I do!  One of my favorite feelings is seeing the boost in confidence we give to someone after perfecting their smile.

When I'm not working I'm with my favorite little girl.  Her name is Tierni.  On the weekends we like to travel back to West Virginia to visit my mom (her gigi) or go camping with the horses!

 

Lu Ann, Front Desk Coordinator

As one of the front desk coordinators I have the pleasure to meet our patients' entire families, including aunts, uncles and grandparents that bring them to their appointments.  The family connection is what is so rewarding about working at this practice.  The entire staff contributes to the successful treatment of each patient.  Drs. Cassinelli, Shanker and Baker are benchmark professionals in their field of orthodontics.

In my spare time I volunteer for many special charities, support and attend my grandson's sporting events, walk outdoors, follow OSU football, and experience new restaurants with friends.  I have a daughter Lynsey, son Jason, daughter-in-law Kendra and the light of my life, my grandson Parker.

 

Lisa, Front Desk Coordinator

I am a new addition to the Front Desk team and appreciate being a part of this professional organization.  As a Front Desk Coordinator, I love being able to meet and assist everyone that walks through the door and calls into our office.  I also enjoy interacting with all of our doctors and staff in a comfortable setting.

In my spare time, I enjoy spending time with my husband, kids and dogs. I also love hiking/biking with my husband.

 

Jessica, Records Tech/Orthodontic Assistant

I started in August 2018 as a Records Tech and am training to be an orthodontic assistant.  I love working here because the atmosphere is great and the patients, as well as my fellow employees, are all wonderful. 

In my free time I enjoy spending time with my family and playing with my four dogs!

 

Sarah, Records Tech/Orthodontic Assistant

I joined the office in August 2018 as a Records Tech, training as an Orthodontic Assistant.  I have recently obtained my x-ray license and have a year of front desk experience with scheduling and billing from my prior job.  

When I'm not at work I am usually enjoying the outdoors with my boyfriend or at the dog park with my pitbull Stark.

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